Frequently Asked Questions

About Our Services

What services do you offer?

We offer dog walking and cat sitting.  This does not include overnight care or boarding animals with our team.  If you have a situation that is a little different, contact us. We are happy to discuss options with you or refer you to a company in the area.

Can you give my pet his medication?

Please contact our office to discuss the medication your pet requires.

Note: We do not administer insulin or timed medication. We are limited with the medication we can administer.

Holidays: We do not administer medication on holidays. We would be happy to refer you to our friends in the industry that administer medication.

Do your background checks on your dog walkers/pet sitters?

Yes, we require criminal background checks on all team members and run them throughout the year.

Are you insured and bonded?

Yes, Close to Home Pet Services is insured and bonded.

We are insured by the Insurers of the Carolinas and members of the Pet Sitter International program.

We advice to always make sure your pet sitters are insured and bonded!

Will my pet always have the same walker or sitter?

Our Company policy is to create a team to work together to care for your pets and home. By sharing the responsibility we are able to provide excellent care from happy employees. Also everyone on our team is equally amazing and committed to the health and happiness of your pet.

Cat Sitting Team:  Who care for your feline family members while you are away?  Our team shares the responsibility of caring for your family on the requested dates am/pm 365 days a year. We have ‘cat people’ working on this team and are very proud of them.

Dog Walking Team: They meet and become pack members for your family dog(s). Similar to the Cat Sitting Team our DWT share the responsibility and care for your dogs. We honor your dog’s request of how to introduce and join their pack.

Please ask us for further clarification if needed. Call us anytime. 206 650-2380

Do you work holidays, weekends, and evenings?

Yes! We work 365 days a year.

We have special rates, services and hours over the holidays.

We only offer midday dog walks and time frame visits for cat care (81m-8pm, 7-11am or 3-8pm)

Do you provide boarding or daycare services?

We do not, but we are happy to recommend some great places that do.

Do you house sit?

No, but we can refer you to some of our favorite businesses and individuals who do.

Please ALWAYS ask for background checks and proof of insurance.

Can you train my dog?

We do not offer training, but we work with trainers and are happy to refer you.

My dog is aggressive. Will you be willing to take him on?

Each case–each dog–is different. Give us a call at (206) 650-2380, and we can talk about your unique situation.

What animals do you look after?

Cats, dogs, chickens, ducks, goats, reptiles, fish, and birds. Got something we missed? Give us a call at (206) 650-2380.

What happens when there is bad weather?

SNOW: We are limited with our ability to service in the snow. Please have a back up in place to support care in case of snow. We can help assist you with your back up plan. Please contact us for assistance.

Dog walking with extreme weather- If your dog’s safety or the safety of the walker are at risk we may limit the walks. We will inform you of any situations that may occur. Dog running will not occur in extreme weather.

Extreme Weather: Cat sitting-In the winter months and extreme weather situations we request an emergency backup plan or person (neighbor or someone close by ) you have prepared to assist us with the visit or animal care. If there is a threat of snow we may need to leave an extra supply of food out in case we are delayed in our visit. (This is an extreme case). Please be aware of the weather and freezing pipes or anything we should know about your house and weather issues. Extreme heat may result in shorter walks or limited running. The pet sitter and walker will use their best judgement to keep everyone safe. You will be notified of any irregularities.

Do you charge for cancellations?

A cancellation fee of $15 will be charged for each canceled visit if it is given by Client to Close to Home after 8:00pm Pacific Standard Time the day prior to scheduled service. (This is $15 total, not $15 plus the fee).

Please log into your portal to cancel services.

Holiday cancellations 

Cancellation policy for holiday trips. 100% charge for the specific holiday dates if not cancelled within 14 days prior.

How much does the Meet and Greet cost?

We do charge a $20 fee for an initial Meet and Greet. However, the $20 is applied as credit to your second invoice/booking. Ask for details. If additional meetings with the client are required a $15 charge is applied to each meeting.

What about keys/access to my home?

Keys can be picked up during the initial Meet and Greet. Or, should you decide no meeting is needed, keys could be dropped off at Pet Elements in West Seattle (PE is not owned by CTH. This is a convenience for our clients intended for a one time key exchange. This will not be a service offered each trip.) We require two sets of keys for services, to ensure an emergency back up key is available at all times. Following services, keys can kept in our secure office for future visits. If you are unable to leave your keys with CTH then please request a key pick up and drop off at your home. The charge is $15 per exchange.
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Lockbox: If you would prefer a lockbox option at your home, we will provide the lockbox on loan from CTH for $15 charge. Lockbox can be delivered during meeting. You can return the lockbox for any reason and your $15 will be returned to you. The key can be left in the lockbox each trip and returned at the end of the trip. No charge for these key exchanges.

Booking Holidays

When booking the holidays please be aware we have a limited amount of spaces.

On the actual holiday date we only offer one type of service. (Holiday Quickstop $40)

Services: We offer cat sitting and dog walking. We do not offer overnight care in your home,  boarding dogs or pets in our homes or taking care of dogs while owners are out of town.

Holidays include: Memorial day, Fourth of July, Labor Day, Veterans day, Thanksgiving Day and Friday the day after Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, and New Year’s Day.

Holiday Visit – $40 (visit is 15 min or less and limited on what services can be provided. No medication can be administered)

Cancellation policy for holiday trips. 100% charge for the specific holiday dates if not cancelled within 14 days prior.

Payment is due 14 days prior to a holiday trip start date. Once payment is accepted dates are secured.

Space is limited for holiday dates. To secure your spot you must be sure all information online is up to date and complete, we have a key or access, as well as pay your invoice on or before 2 weeks prior to your trip.

We love to provide care in order for you to enjoy your holidays thank you for understanding why there is an increase in price and the cancellation policy. For the folks who work these holidays the cancellation policy in place to ensure they are compensated for the time they dedicated to work over the holidays instead of spend the time with their family.

Non holiday dates: If you cancel your holiday trip within the two weeks the normal cancellation policy is applied to the non holiday dates. For example if you cancel before 8pm the night prior there is no fee, unless it is one of the listed ‘holiday’ dates above.
Please contact us to clarify or explain any policy or procedure. 206 650-2380

We do not administer medications during the holiday dates. We only offer Quick stop visits. Please reach out and talk with us if you have any questions at all.

Can you do every other day visits or skip visits for cat sitting?

Cat Sitting – In order to ensure safety and wellbeing (including risk of illness, becoming trapped, fresh food/water and any feeding/watering devices are functioning correctly), we require daily visits for any cat sitting family.

If an emergency arises we will contact you if a visit is missed or if we are unable to reach your home. This would only occur in extreme weather or state of emergency. We would have an emergency plan in place to ensure your pets are fed and have adequate water and shelter. Please contact us at [email protected] or 206 650-2380 with any questions or feedback. Thank you for understanding.

Client Information

Where can I pay my bill?

You can pay your bill by logging into the customer portal at http://2207closetohomepetservices.petsoftware.net/clientportal/login.

How do I cancel a walk/visit or schedule a new one?

If you are a client of Close to Home, please log into the customer portal at http://2207closetohomepetservices.petsoftware.net/clientportal/login. You can cancel or schedule visits, pay your bill, and update your payment information.

When do I pay my bill?

Generally, we accept payment on or before the first day of service. For regular dog walking, we can accept monthly or weekly prepay. If another arrangement needs to be made, please email or call us. For vacation visits, we ask that you pay on or before first day of service.

My dog is a client and just starting taking medication. How do I notify my dog walker?

Go to the customer portal and add the information. Also, please contact us at (206) 650-2380 so that we can immediately notify your caregiver.

What happens after I submit my request for walking or sitting?

Here’s what to expect next.

  1. You will receive an email from Pet Sitter Plus with a quote and your customer portal link. (If not, call 206 650-2380)
  2. Log on to your Portal and input your information. (no obligation to set up an account)
  3. Add your request, Approve quote, or request changes.
  4. Schedule a meet n Greet with our team. (reply to email or contact us at [email protected])
  5. Meet the team (Have a key ready)
  6. Confirm dates and pay online prior to services.
  7. Receive excellent care for your animals
  8. Log in and sign up for future trip or services
  9. Leave a review for us on yelp and receive a free visit

If you have not received your quote or have any questions please call (206) 650-2380.

Do you meet my pet before taking him for a walk?

Please have keys ready at the time of our meeting.  We ask for 2 sets of keys for the home in case of emergencies.  We keep one set in the secured office.  If you only have one set we can make one copy for you for $10 (we will have the locksmith stamped  “do not duplicate” on both copies.) If you are not able to provide two sets of keys please have an emergency backup plan in place in case we need assistance accessing the home. In addition, If you would like us to return your key after your trip there is a $10 return key fee. There is no fee to keep the keys in our secure office. 

Payment: Please pay for services on or before the first day of care via our online customer portal. Links and instructions are below. If you are requesting a regular dog walking service we accept payments on a monthly prepay schedule. If you need to make other arrangements please contact Drew at [email protected].

Same day requests and cancellations: Same day requests are subject to a $5 charge. In addition new client requesting work withing 48 hours are subjected to a $10 charge. A cancellation fee of 100% of the normal rate will be charged for each cancelled visit if it is given by Client to Close to Home after 7:00pm Pacific Standard Time the day prior to scheduled service.

Extreme Weather: Pet sitting-In the winter months and extreme weather situations we request an emergency backup plan or person (neighbor or someone close by ) you have prepared to assist us with the visit or animal care. If there is a threat of snow we may need to leave an extra supply of food out in case we are delayed in our visit. (This is an extreme case). Please be aware of the weather and freezing pipes or anything we should know about your house and weather issues. Extreme heat may result in shorter walks or limited running. The pet sitter and walker will use their best judgement to keep everyone safe. You will be notified of any irregularities.

Dog walking with extreme weather- If your dog’s safety or the safety of the walker are at risk we may limit the walks. We will inform you of any situations that may occur. Dog running will not occur in extreme weather.

What are your terms and conditions?

Here is all that you agree to by contracting with our team:

CLOSE TO HOME PET SERVICES, LLC

TERMS AND CONDITIONS

1. These Terms and Conditions are entered into by and between Close to home pet services, LLC (“CTHPS”) and the client providing information into this Portal (“Client”).

2. I, the Client (pet and home owner), authorize my CTHPS pet sitter to perform care and services as outlined in this Portal. I also authorize emergency veterinary care, releasing CTHPS and its employees from all liabilities related to transportation, treatment, and expense. Should my specified veterinarian be unavailable, I authorize my pet sitter to engage the service of the veterinarian of their choice. If I cannot be reached in a timely manner, I authorize my pet sitter to approve medical and/or emergency treatment as recommended by a veterinarian. I will receive a $30.00 fee for each visit to the veterinarian. I will also reimburse my CTHPS pet sitter or CTHPS for all expenses incurred, plus any additional service time used for attending to this, as well as expenses incurred for any other home/food/supplies required.

3. In the event of inclement weather or natural disaster, my pet sitter is entrusted to use best judgment in caring for pet(s) and home. I will hold my pet sitter and CTHPS harmless for consequences related to such decisions. If the pet sitter is unable to reach my home due to extreme weather or natural disaster I will provide a backup plan to assist in the care for my pet(s).

4. In the event of personal emergency or illness of agreed upon pet sitter(s), I authorize said pet sitter to arrange for another qualified person to fulfill responsibilities as set forth in this Contract. Client will be notified in such case as soon as possible.

6. CTHPS is fully bonded and will not be responsible for loss, theft or damage to client’s property.

7. I understand the fee per agreed upon visit(s) to my home within my home, not including any additional expenses or fees that may be added to my bill. I further understand that this fee does not include my home’s key pick-up or drop-off by my pet sitter, which is $10.00 per visit. The pet sitter may contact the pet owner if additional care is needed or recommended. The client will have authority to accept or decline these requests. If the home-owner is not able to be reached the pet sitter will perform the recommended care for the pet(s).

9. I will take full responsibility for payment of fees on or before the first day of services contracted. A cancelation fee of $15 of the normal rate will be charged for each canceled visit if it is given by Client to CTHPS after 8:00pm Pacific Standard Time the day prior to scheduled service. Holiday cancellation rate is 100% if within 2 weeks of service start date.   A finance charge of $10.00 will be added to unpaid balances after thirty (30) days.

10. I further authorize this Portal to be valid approval for future services permitting CTHPS to accept my reservations for service and enter my premises without additional signed contracts or written authorizations. An updated Portal must be executed if I move, if I obtain additional pets, or if I have updated instructions regarding the care of my pet(s) and/or premises. It is the clients responsibility to review the requested care in the portal to ensure the information and requested dates are correct.

11. In the event that CTHPS cannot get into my home with the key I provided, I agree to allow a locksmith to provide entry into my home at my expense.

12. I have reviewed these Terms and Conditions for accuracy and understand and agree to provisions contained herein.

What do I do if I don’t know my password or lost it?

If you do not yet have a password or you have forgotten your password, please click ‘register’ or ‘forgotten password’ at the customer portal at http://2207closetohomepetservices.petsoftware.net/clientportal/login.